Not working :/

Bought a game yesterday, it was okay for a bit, until I reached the point where the queen freezes a girl it stopped loading. Tried all the help tips based on games options and nothing is working. Cant even contact them :/. Really like the game, but its a waste of money for something thats not loading. Very disappointed. Dont buy this game!

Roksolana Zhylyak about Living Legends: Frozen Beauty - A Hidden Object Fairy Tale, v1.0.1